Get Your Questions Answered
If you have a question that is not covered below, please feel free to send us an email or use our live chat system.
We will help you choose the best deal on offer.
We will help you find the right camp program.
We aim to reply to your message within 24 hours.
Frequently Asked Questions
When is the best time to apply for a program?
Students who need accommodation should apply at least 6 weeks in advance as availability is limited.
What are your classes like?
All our classes are designed to be fun, engaging and, above all, educational. Chinese classes are for 3 hours every day and include a Topic Chinese Class, Cartoon Class and Reading & Writing Class.
We aim at improving students’ ability to apply their knowledge of Chinese in practice – by taking them to local shops and markets, and letting them complete simple tasks using the words and phrases they’ve learnt in class.
Will the classes be taught in English?
Will there be homework?
What are your teachers like? Are they native speakers?
Our teachers are all native Chinese speakers and are university graduates with majors in Chinese language education or Chinese literature. They have also previously obtained a “teaching Mandarin as a second language” certificate before they joined us and successfully completed That’s Mandarin’s mandatory Teachers Training Course (TTC).
Teachers are selected based on their caring personality and they are highly experienced in taking care of kids and teens.
How many students do you have? Where do they come from?
Most of our students come from North America, Europe, and Asia.
We also organize customized trips based on our clients’ specific requirements. You can visit this page to find out more about our camp programs.
Can you tell me more about the cultural activities and excursions you offer?
Are there any activities available in the evening?
What visa do I need and what is the visa application process like?
If you require a visa to come to China for a short-term visit, we recommend a tourist L visa. This is relatively easy to acquire. We can assist you if you have any questions.
If you’ve already got a visa and would like us to help you extend it, please send us an email with details on your current visa (type, date of expiry and issuing place, as well as your nationality, gender and passport number).
How much money should I bring?
What should I pack?
02. HEALTH & SAFETY
Who provides health insurance? Can you recommend any insurance providers?
We recommend you buy insurance from an internationally-recognized provider to avoid any possible problems when using your insurance in China.
Do I need to get any vaccinations before traveling to China?
What happens if my child gets ill?
If first aid is required, we have staff trained in first aid who will be able to assist.
If students are travelling on their own, what kind of services do you offer?
We provide a hotel accommodation for our students, and our teachers will be around to make sure you are well looked after. Students will be provided with breakfast, lunch and dinner each day and will have the opportunity to attend evening and weekend activities and field trips.
Do you provide airport pick-up and drop-off services?
What kind of lunch is included and do you cater for children with allergies?
Participants will also enjoy a healthy snack during the morning break between their Chinese classes.
If you have any special dietary requirements, kindly let us know before the program starts so we can make special arrangements.